Douglas Azevedo About

Slide MV Flow
MV is Latin America’s leader in the medical software industry. During the one year I worked there, I designed products for hospitals and patients in a scenario where most work was done on paper. Digital efficiency was the drive to delivery.

Nov 2017 – Oct 2018

Slide The product Most people naturally don't imagine the amount of integration hospitals software has got to have. Apart from all the machines and backoffice, they face complex business rules because of all the different health insurances in the market and government reports.


Trying to untangle such complex flows was my first step. During the period I worked there, when I almost lived inside hospitals, talking to doctors, nurses, nutritionists and many other health professionals. Such an imersive experience brought me great ideas.

The project I was assigned was a nutrition planner for nutritionists and nurses. Apart from prescribing the diet, it had to have a sort of cockpit to make sure all the meals and restrictions were being followe. There was a huge expectation from stakeholders that we would design new products from scratch apart from enhancing the existing ones. Service as part of the brand After initial kickoffs, we mapped out who the main users and stakeholders were, and we basically figured there was three of them:

1) Nutritionists and their assistants;

2) Managers also had access to a dashboard;

3) Back-office team.














Balancing users needs with business expectations turned out to be the biggest challenge in the discovery phase. Apart from privacy concerns, we acted on a value proposition chart along with PMs to guide us through the process. Engineering constraints Following a couple of whiteboarding and refinement sessions, I helped the engineering team design a basic architecture to sustain such different flows. Takeaways:

1) The best architecture was to use a Reactive component library;

2) Not a lot of room for front-end;

3) Same technology for web and mobile. Feature mapping is a tool we used to help us map what each sprint needed to make sure we were covering as many jobs to be done as possible. Deliverable 1 – Nutritionist’s diet app An app to keep track of patient’s diet.

Fully integrated with Electronic Health Record.

Enhancements were done along the process based on KPIs.

Designed using Material Design’s library. Deliverable 2 – KPI viewer
An application that used an existing database.

Easy to do since data already existed in CSVs.

Nice experience with card sorting to define categories order.